The Role
Due to the expansion of our Customer Services department, we are looking for a Customer Services Co-ordinator to join our team. Our Customer Services department is a busy and fast-paced environment. Building and maintaining relationships with customers and contractors is the key to succeeding within this role.
Job Type: Full-time 8:30am – 5pm
Pay: £22,000.00-£24,000.00 per year depending on experience
We want to speak to you if:
- You have excellent communication skills – both written and verbal
- Are able to work independently and as part of a team
- Are extremely organised and able to work to deadlines
- Are willing to ‘jump in and help’ as required
- You thrive in a busy, ever-changing working environment
- You have experience of working in a customer services environment
- You have good IT skills
Key responsibilities:
- Answering calls
- Responding to emails
- Arranging appointments with customers for technicians to attend as required
- Carrying out weekly reports for contractors in relation to outstanding works
- Issuing weekly updates to both customers and contractors
- Adding information and updating tickets as required on our CRM system
- Basic administrative duties
Benefits:
- 25 days Holiday plus bank holidays
- Staff social events
- Onsite parking
If this sounds like the role for you, then we look forward to hearing from you. Please email [email protected] with your C.V and covering letter.
Closing date 28th February 2025.