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General Enquiries

Head Office

Agricola House Cowper Road,
Gilwilly Industrial Estate,
Penrith,
England,
CA11 9BN

01768 800878
[email protected]

Opening hours: 8.30 – 5.00

Sales Team

General Sales Enquiries:  07491 782612
[email protected]

To register your interest in a specific development please select the from the drop down list below

Sales

If you have any questions about a development please select one of the following developments to contact the Sales Executive:

Customer Care

Our Customer Care Team are here to help with any information you may need or queries you have after you’ve completed on your new Genesis home. You will receive your log in details and user guide for our customer portal via email just before completion. Here you can log any initial snagging issues you may come across and our customer care team will allocate them to the appropriate contractors as per your development. We aim to rectify any issues as quickly and efficiently as possible but please be aware, some delays may occur depending upon the nature of the works.

Our Customer Care Department is open:

Monday: 8:30am-5pm

Tuesday: 8.30am-5pm

Wednesday: 8:30am-5pm

Thursday: 8:30am-5pm

Friday: 8:30am-5pm

For non-emergencies, please email details to [email protected] or call Head Office on 01768 800878, option 6. We will respond to non-urgent items within the hours above.

If you are unable to reach our Customer Care Department between Monday and Friday, 8:30am-5pm, and have an emergency, please call 07917 260520. If you have an emergency issue out of hours, please refer to the procedure below.

EMERGENCY Out of Hours Procedure:

If you have an emergency, please refer to the table below as per your development. Example emergency issues are:

  • Complete loss of power or heat which has not been caused by local utility company failure (ensure local utility failure is investigated prior to calling our emergency line)
  • Major leak caused by defective plumbing
Site Contractor Telephone number
Lonsdale Park, Hackthorpe J Harper Electrical 07738 822320
Thompson Heating & Plumbing 01228 527390
Wakefield Gardens, Lazonby J Harper Electrical 07738 822320
Thompson Heating & Plumbing 01228 527390
Gillain Well Close & Pennine View, Calthwaite J Harper Electrical 07738 822320
RPS Plumbing and Heating 07584 704976
Eamont Chase, Carleton J Harper Electrical 07738 822320
RPS Plumbing and Heating 07584 704976
Beckstones, Rheda North Park J Harper Electrical 07738 822320
SJ Mcguckin Plumbing and Heating 07771 957210
Farries Field, Stainburn     J Harper Electrical 07738 822320
SJ Mcguckin Plumbing and Heating 07771 957210

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